We reserve the right to refuse a warranty claim where the goods have been damaged, improperly used, or for electrical products, not installed by a registered Electrician, Plumber, service agent or suitably qualified person. We will not reimburse third-party shipping costs if the return label is not used. In the event an item has failed, we will cover the freight cost of the replacement as well as supply a return label to ship back to us. The cost of installing an original or replacement part is the customers responsibility.įor electrical parts, we require proof of installation of the service part by an electrical worker. Warranty ClaimsĪll our items come with minimum 12 months warranty.Įlectrical service parts must be installed by a registered electrical worker or plumber depending on the part purchased.
If you've made a mistake and want to buy the correct item, this fee will be waived. Shipping costs are non-refundable and the cost of returning an incorrect / non-faulty item is the buyers responsibility.Ī restocking fee will apply to returns, equal to 20% of the part cost - this excludes items being exchanged for the correct part. Incorrectly ordered and non-faulty items must be returned to Steve's Appliance Spares within 14 days of ordering in unused, original packaging / original condition supplied.
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